Khela BD Privacy Policy — Your data is safe with us

01 Introduction

Khela BD is one of Bangladesh's most popular online betting and gaming platforms. We believe that every user's personal privacy is a fundamental right. That's why Khela BD's privacy policy is built on complete transparency — clearly stating what data we collect, why we collect it, and how it is used.

This privacy policy applies to the Khela BD website, mobile app, and all other services. It takes effect from the moment you first register. Khela BD adheres to international data protection standards and fully respects applicable local laws.

In this policy, "data" refers to any information that can directly or indirectly identify you. Khela BD follows a data minimization principle — only the information genuinely needed to provide our services is collected.

02 What Information We Collect

Khela BD collects various types of information from its users. This data is used to manage your account, ensure security, and improve our services. A detailed breakdown by category is provided below:

2.1 Information Collected at Registration

When you open an account with Khela BD, you will be required to provide the following information:

• Full name (as per national ID)
• Mobile number & email address
• Date of Birth (for age verification)
• Password (stored in encrypted form)
• Referral code (if applicable)

2.2 Verification Information (KYC)

The following information may be requested during the KYC process to verify your account and enable withdrawals:

• Copy of national ID or passport
• Selfie or live face verification photo
• Proof of address (utility bill or bank statement)
• Proof of payment method ownership

2.3 Financial Information

Information collected for transaction processing:

• BKash / Nagad / Rocket number
• Deposit & Withdrawal History
• Bank account details (where applicable)

2.4 Automatically Collected Information

Information automatically collected while you use the platform:

03 How Your Information Is Used

Khela BD uses collected data only for legitimate and clearly defined purposes. No information is used for unnecessary or unauthorized activities. The primary uses are outlined below:

3.1 Service Delivery & Operations

• Creating and managing your account.
• Processing deposits and withdrawals.
• Keeping betting and gaming services running without interruption.
• Providing customer support.

3.2 Security & Fraud Prevention

• Identifying and preventing suspicious transactions.
• Preventing the creation of multiple accounts.
• Compliance with Anti-Money Laundering (AML) regulations.
• Detecting unauthorized login attempts.

3.3 Service Improvement

• Analyzing platform performance.
• Supporting the development of new features and services.
• Personalizing your experience based on your preferences.

3.4 Communications

• Sending important account-related notifications.
• Sending transaction confirmation SMS/email.
• Sending promotional offers (only with your consent).
• Notifying you of policy updates.

04 Who We Share Your Data With

Khela BD never sells your personal information. However, limited data may be shared with certain parties for service delivery and legal compliance purposes. All such sharing is strictly controlled.

4.1 Service Provider Partners

Some third-party services are used to operate the platform. They work on behalf of Khela BD and are contractually bound to follow the same privacy policy when handling data:

• Payment Processors (bKash, Nagad, Rocket)
• Cloud Hosting & Server Providers
• Identity Verification Service Providers
• Customer Support Software Providers
• Analytics & anti-fraud software

4.2 Legal Authorities

We may be legally required to disclose information in the following circumstances:

• Court orders or legal directives.
• Government investigations or requests from regulatory authorities.
• Anti-Money Laundering (AML) reporting obligations.
• National security matters.

05 Cookie Policy

Cookies are used on the Khela BD website and app. These are small data files stored in your browser that help improve platform functionality and personalize your experience.

5.1 Cookie Types

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functionality Cookies: Remembers your language and preferences.
• Analytics Cookies: Understanding platform usage statistics.
• Security Cookies: To prevent fraud and unauthorized access.

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain Khela BD features from working properly. A cookie consent notice will be displayed on your first visit to the platform.

06 Data Retention & Expiry

Khela BD retains your data for as long as necessary or legally required. The retention periods for different types of information are outlined below:

Upon expiry, data is securely deleted or processed in a way that makes it permanently non-identifiable.

07 Your Rights

Under Khela BD's privacy policy, you have a number of important rights. We respect each of them and aim to respond within a reasonable timeframe.

7.1 How to Submit a Request

To exercise any of your data rights, email us at support@khelabd.app or reach out via live chat. We aim to respond within 30 days of receiving your request. Additional information may be required to verify your identity.

08 Children's Privacy

Khela BD is a platform strictly for adults. We do not allow anyone under the age of 18 to register, and we never knowingly collect data from minors.

Date of birth is verified at the time of registration. The KYC process includes identity document verification to confirm that the user is 18 or older. If we receive information indicating that a minor has created an account, that account is immediately suspended and all associated data is deleted.

09 Security Measures

Khela BD uses industry-leading security technology to protect your data. Our security infrastructure is multi-layered and continuously updated.

9.1 Technical Security

• TLS 1.3 / SSL 256-bit encryption across all connections.
• Passwords are stored with bcrypt hashing — they are never visible to anyone.
• Two-factor authentication (2FA) is available.
• Automatic session timeout after inactivity.
• Real-time anomaly detection system.

9.2 Infrastructure Security

• 24/7 security monitoring at data centers.
• Regular penetration testing and vulnerability scanning.
• Data backups are stored in encrypted form.
• DDoS protection and firewall active.

9.3 Staff Access Controls

Khela BD employees can only access the data necessary for their specific role. All staff are bound by confidentiality agreements and undergo regular security training. Any authorized access is logged and monitored.

10 Policy Updates

Khela BD may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, new platform features, or efforts to further strengthen user protection.

10.1 Change Notifications

• You will be notified by email or SMS of any significant changes.
• The last updated date will always be displayed on this page.
• A notification of significant changes will be displayed when you log in to the platform.

10.2 Continued Use After Changes

Continued use of Khela BD after any policy update will be considered as your acceptance of the revised terms. If you do not agree, you may request to close your account.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please don't hesitate to reach out. Khela BD's Data Privacy Team is available seven days a week to assist you.